Refund policy

- Review product ingredients carefully to check for potential allergens
- Read product descriptions, including shade descriptions and finish types
- Check product size/volume information
- View all available product photos
- Patch test products when you receive them before full application

Se will address the following situations:
- Products received damaged during shipping
- Incorrect products shipped
- Missing items from your order
- Products that appear to have been tampered with or compromised

If any of the above issues occur, please contact us at team@mopmaker.com within 48 hours of receiving your order. Include:
- Your order number
- Clear photos of the issue
- Photos of batch numbers/expiration dates on the product

For damaged, incorrect, or missing items, we may:
- Replace the product
- Issue store credit
- Provide a refund at our discretion

This policy does not affect any of your statutory rights as a consumer.

Not getting the results you hoped for?

Step 1: Send us before and after photos within 30 days of purchase
Step 2: We'll review your photos and provide personalized tips to optimize your results
Step 3: If you're still not satisfied after trying our recommendations, we'll provide a full refund